Service Delivery

“Our approaches should also focus on reaching those who are hardest to reach. And here, new telecommunications technologies can make an enormous impact. One example has been the high-speed broadband link provided by Roshan Telecommunications, one of our Network’s companies, between our facilities in Karachi and several localities in Afghanistan and in Tajikistan. This e-medicine link can carry high-quality radiological images and lab results. It can facilitate consultations among patients, doctors and specialists at various centres. And it can contribute enormously to the effective teaching of health professionals in remote areas.”
– His Highness the Aga Khan
From keynote remarks made at the Maternal, Newborn and Child Health Summit in Toronto.
May 2014

Information and Communication Technology (ICT) connects people, bridges the rural/urban divide and makes critical information readily available to beneficiaries, at reduced cost. The spread of ICT has meant greater access to quality health care. This is especially important for communities residing in remote and distant areas where access to specialists is practically non-existent. Technology offers greater solutions to development challenges and problems.


The Aga Khan Development Network eHealth Programme leverages the digital health revolution to surmount lack of access to health care services and knowledge as well as social immobility, particularly for remote, medically underserved and low-income communities.


The Programme provides teleconsultations to patients and eLearning services to health care providers through a hub and spoke model that connects service-receiving facilities with service-providing facilities via ICT. Over the years, the Programme has created a robust network of these health care facilities designed to provide eHealth services.


Through teleconsultations, patients receive timely diagnosis and treatment in various specialities directly from specialists who are connected to them at a distance. This reduces the burden of travel time and cost on patients. eLearning services covering medical and nursing courses are offered to health care providers stationed at various eHealth sites. These courses build their professional capacity and enable them to provide better care to patients.


In South and Central Asia, eHealth activities took place in Afghanistan, Kyrgyz Republic, Pakistan and Tajikistan under the AKDN eHealth Programme. The majority of eHealth activities are funded by Global Affairs Canada. Other contributors include Aga Khan Foundation, Agence Française de Developpement, French Ministry of Foreign Affairs, Kreditanstalt für Wiederaufbau, Roshan Telecom and the United States Agency for International Development.


In East Africa, the AKDN eHealth Programme supported eHealth activities under the Joining Hands Initiative (JHI) in Tanzania. Funded by Global Affairs Canada, JHI focused on improving Maternal, Newborn and Child Health services in communities in five regions in Tanzania. Teleconsultations and eLearning services under JHI initiated in 2013 and concluded in March 2015.


Click on the links below to read about these services in each country.